FREQUENTLY ASKED QUESTIONS

If you have any further questions, let us know at support@paymentlogic.com.au

WHO CAN USE PAYMENT LOGIC?

Payment Logic is available to Australian owned (or managed) businesses with a current ABN.


HOW LONG WILL IT TAKE TO GET MY PAYMENT LOGIC ACCOUNT SET UP?

Accounts can be approved within 24 business hours on the basis that all required documentation has been provided.


REVERSING A PAYMENT

A payment can be reversed by contacting our office and requesting a reversal, providing funds have not been paid to the payee.


STOPPING A PAYMENT

Payments to suppliers can be stopped by contacting our office prior to 11:00am the day after your credit card is charged.

CAN I EARN REWARDS ON BOTH PARTNER PROGRAMS?

In addition to your credit card points, you may select either Qantas Business Rewards or Velocity Frequent Flyer program for your Payment Logic point allocation.


ARE MY REWARD POINT EARNINGS CAPPED THROUGH PAYMENT LOGIC?

Earning capacity of Points is uncapped through Payment Logic.


WHEN WILL MY REWARD POINTS APPEAR IN MY ACCOUNT?

We allocate your points to your nominated frequent flyer account when the funds are paid to your payee, these points should be visible within 2 business days.

DO YOU DIRECT DEBIT THE FUNDS FROM MY BANK ACCOUNT?

No, for speed of processing, you will need to transfer the funds to our bank account via NPP (Fast) or EFT Transfer (Slow).

When you submit the payment instructions within our portal, we will then supply you with the details for Bank Transfer.

This includes a unique reference code for the bank transfer


HOW MUCH DOES BANK TRANSFER PAYMENTS COST?

The fee for Bank Transfer payments are 0.6% +GST


HOW MANY REWARD POINTS DO I RECEIVE FOR BANK TRANSFER PAYMENTS?

You will receive 1 Point per $3 for Bank Transfer payments.

WHAT CARDS CAN I USE ON YOUR PLATFORM?

We only accept American Express cards for payment.


WHAT TYPE OF AMERICAN EXPRESS CARD CAN I USE?

All American Express cards are accepted on our platform.


IS THE AMERICAN EXPRESS PAYMENT A CASH ADVANCE?

If the American Express card is issued in Australia, it will not be considered a cash advance. If the American Express card is issued outside of Australia, then it may be considered a cash advance, and you may also pay interest on the payment.

WHAT ARE YOUR PAYMENT RULES?

Refer to more detailed information HERE

ARE THERE ANY PAYMENTS THAT ARE NOT ALLOWED?

Our service cannot be used to pay yourself (subsidiary or related entity). There are specified industries and payment types that are prohibited via the use of certain payment methods.

Payment Logic reserves the right to update the list of banned industries at any time. If you are uncertain about your payment please contact our friendly team.